Back in 2004, as an Oceania Home Based service provider, Cindy frequently spoke to Brad Anderson, president and CEO, America’s Vacation Center/American Express, a leading host travel agency.
“I learned a lot about the company and liked what I heard. Now that our Brilliant Cruising division is working as an Independent Contractor with AVC, we have the all the advantages of offering direct, personal service, with pricing and amenities to match the largest internet-based companies.
“We’re very happy with the personal relationship with America’s Vacation Center. Our clients receive all the benefits of a large agency, including 25,000 pre-reserved “group” staterooms each year, and incredibly close relationships with the cruise lines. We receive support, terrific training, all the technology — we’ve never seen anything better. And, since America’s Vacation Center has been an award-winning American Express Representative for almost 20 years, there’s that invaluable element of credibility.”
Cindy and David, whose specialties include Oceania Cruises, Regent Seven Seas Cruises, and Crystal Cruises, can’t say enough about their Host Agency. And their clients come from all over the country — not just from their Ft. Lauderdale area.
“Our clients know that they can reach us almost any time. Our phones are forwarded to our cellphones, and our emails come into our Blackberry. But when we are truly “unavailable”, such as on a cruise, we have hand-picked back-up agents, specialists in our specialties, to assist our clients until we’re available.
“Our latest additions are our “netbooks” which means we can book cruises for our clients no matter where they find us by email or phone.”
LATEST NEWS
March 9, 2009 – CINDY JABBOUR, co-owner of Brilliant Cruising, has been named the 2008 AMERICAN EXPRESS PACESETTER for America’s Vacation Center.
The American Express Pacesetter Program is one of the longest running recognition programs within the American Express Travel Representative Network. Pacesetters are the top-producing sales agents in the various American Express travel groups across the globe, and are chosen based on their sales performance, superior customer service, and involvement in the travel agent community.
Jabbour, a Parkland, Florida-based travel agent, affiliated her and her husband’s travel business with AVC in 2004. She focuses primarily on selling luxury and premium cruises and is projected to sell over $5 million worth of cruises and vacation packages this year.
The American Express Pacesetter Awards are the most elite form of recognition a travel agent can receive within the American Express network… Each pacesetter is carefully selected based on their leadership role in the travel agent community and their exemplary level of performance and customer service.